Sandy's Soapbox

I’m disappointed to have learned from our Message Board community that there have been problems with the focus of the beam in the first batch of lasers designed to fit (most of) our family of minirevolvers.  We, too, have experienced these same problems (as well as some others) during the course of our extensive testing of the production pieces.  We (and partner LaserLyte) had earlier extensively tested the preproduction prototypes without experiencing any such problems and we have since learned that the root of the problem was a bad batch of laser modules, an anomaly from an otherwise experienced and trusted supplier to LaserLyte.  Imagine that … a glitch in the transition into production; we’ve never experienced such an unpleasant surprise (tongue-in-cheek !?!?!).

While unfortunate, it bears noting the immediate and proactive response made by LaserLyte when the problem became know to them (see http://www.naaminis.com/discus/messages/2/10907.html?1253885388) .  Despite the best efforts of everyone involved, “stuff” happens.  What’s important here is the action from our partner, acknowledging and alerting our/their customers to the issue and committing to fix it promptly and to the satisfaction of the customer.  As is evident by the remarks in that MB thread (above), most have found this a satisfactory response, and one which is consistent with NAA’s standards.  I apologize for the interruption and remain convinced that, once resolved, this accessory will prove to be one of the most useful ever offered for one of our products. (I draw your attention as well to the informative and well-produced installation instructions found at http://www.youtube.com/watch?v=AHKEbpN_Jeo).

In one week’s time, we’ll enthusiastically host a cast of (thousands?, hundreds?) a couple dozen NAA enthusiasts who will travel to Provo Utah for a factory tour, lunch, Q&A session and 2010 briefing, and an afternoon of shooting any-/every-thing NAA has to offer.  We respect and appreciate the interest and efforts made by those who will attend (particularly those from out-of-state) and sympathize with those others who would have made the trip but for a whole variety of legitimate excuses.  Attendee or not, we have a great respect for those who are part of our Message Board community, and whose voices we hear particularly clearly and equally, whether relating compliments, criticisms or simply offering feedback (this gathering is a direct result of your suggestions).  There is still time and opportunity for any who would like to attend (Thursday 10/08).  We ask only that you advise our Sales Manager, Kenny Barlow (Kenny@NorthAmericanArms.com, 800-821-5783) of your interest.  We promise to do everything possible to make your trip well worthwhile.  I look forward to seeing you!