NAA Service

Rimfire · April-21-22 11:04

Just want to second the good things I?ve read here about NAA customer service. Bought a new Sidewinder a few weeks ago and later found some machining damage on the cylinder. NAA with no hassle sent me a shipping label, repaired the gun, and had it back to me ten days later. Can?t do much better than that?

tinhorn · April-22-22 19:04

Received my order today--birdshead grips. Long story but, yup, NAA went well beyond normal customer service. The hand-written note wasn't signed so I don't know whose praises to sing.

top dog · April-23-22 06:04

Some time back,the main spring on my Black Widow broke after MANY rounds and years of use.

I sent it in to NAA and in less than two weeks it was back to me. Not only was the main spring replaced,they also replaced the sights and gave it a nice polish.

No charge. Yep,their customer service is SUPERB!!!!!

Top Dog

pietro · April-23-22 07:04

.

Good folks there - why I'm here.......

bearcatter · April-23-22 07:04

Some people buy minis or Guardians that don't really want one, just because of the great NAA service.

Seriously, it was one of the factors that steered me to the Guardian.

Turned out that I needed that CS later, for an issue beyond NAA's control. Matt took good care of it.

top dog · April-26-22 06:04

I guess looking into this thread jinxed me.

Yesterday I was at the range putting my NAA 22lr mini through it's paces when it broke down. Appears that the cylinder hand/spring broke. So,today I will be sending it back to NAA for repairs.

This mini is 25+ years old,has been under water,in my fly fishing vest and in the palm of my hand on motor vehicle stops and street "interviews"

I have no complaints and no that besides replacing the broken parts,NAA will probably also replace other parts as well and give it a polish/clean up.

Top Dog

bearcatter · April-26-22 08:04

With the odd chance of needing one, I keep a stash of spare parts. My minimum is springs, firing pins, extractors, small parts that can easily get "lost", and screws.

Gunznknives · April-26-22 08:04

It's great to read these positive experiences. I'm looking forward to having one myself by the end of the week..

OV-1D · April-26-22 09:04

Great Gunznknives keep the economy going with the best products for the money "GUNS" .

tinhorn · April-26-22 10:04

Quote from: top dog on April-26-22 06:04
I guess looking into this thread jinxed me.

Yesterday I was at the range putting my NAA 22lr mini through it's paces when it broke down. Appears that the cylinder hand/spring broke. So,today I will be sending it back to NAA for repairs.

Weird. I broke a hand on a new Earl last night. Was dry firing at the TV (cylinder removed) when the hand plopped right onto my leg, minus the little pin. NAA is going to fix me up under warranty but dang, I don't want to be without it for over a month.

Are the hands a weakness in these little guns? I've never even live fired this one.

I sure hope engraving the serial number on the cylinder won't void the warranty.

Gunznknives · April-26-22 10:04

Quote from: OV-1D on April-26-22 09:04
Great Gunznknives keep the economy going with the best products for the money "GUNS" .

😆 I don't seem to have one bit of a problem with that. I've definitely bought my fair share over the years! According to my wife, way too many anyway...lol.

I'm looking forward to getting my Black Widow back from warranty by the end of the week.

bill_deshivs · April-26-22 11:04

Dry-firing a mini revolvers is ill-advised-cylinder removed or not.
There isn't much metal there to absorb the shock of the hammer hitting the frame.

top dog · April-26-22 15:04

Tinhorn,
I agree with Bill Deshivs that you should not fry fire the mini. If you can,use fired cases and rotate the rims so you have "fresh brass" under the firing pin.

I shipped off my mini this afternoon to NAA via FedEx and it will probably be on it's way back to me early next week. We shall see.

Top Dog

tinhorn · April-26-22 17:04

One week?! I was told mine would take 4-6 weeks.

I can't imagine NOT dry firing my handguns, particularly as different as the NAAs are. I do collect all my empties when we go to the range, and I used to use them as snap caps until I read that it was acceptable to dry fire with cylinder removed as a way to learn trigger control. Then I read again today that dry firing was not recommended at all. Sheesh.

I can't see how dry firing would have broken the hand on my Earl. In general I've found it very helpful in sighting and left-hand (weak side) handling. There's GOT to be some way to make dry firing safe. I'm recalling a Youtube video where a guy stuffed a folded up cleaning patch under the hammer to cushion the blow on a Big Name revolver.

More Scientific Research is called for, it appears.

Rimfire · April-26-22 18:04

Quote from: tinhorn on April-26-22 17:04
One week?! I was told mine would take 4-6 weeks.

I can't imagine NOT dry firing my handguns, particularly as different as the NAAs are. I do collect all my empties when we go to the range, and I used to use them as snap caps until I read that it was acceptable to dry fire with cylinder removed as a way to learn trigger control. Then I read again today that dry firing was not recommended at all. Sheesh.

I can't see how dry firing would have broken the hand on my Earl. In general I've found it very helpful in sighting and left-hand (weak side) handling. There's GOT to be some way to make dry firing safe. I'm recalling a Youtube video where a guy stuffed a folded up cleaning patch under the hammer to cushion the blow on a Big Name revolver.

More Scientific Research is called for, it appears.

You?re right: dry firing is one of the best ways to improve pistol shooting, but it can be a problem with a rimfire. Empty cases can be used (until they get distorted) or Amazon and others sell snap caps in different calibers made of plastic or are spring loaded or something to try to keep them from getting too beat up too quickly. I?ve never used them in a .22 so can?t recommend one over the other.

OV-1D · April-27-22 04:04

Its a little more extreme but take a ballpeen hammer to the area where the guns hammer falls and hit it for awhile and see if it changes the shape of the area in question .

Let me answer "YUP" .

top dog · April-27-22 04:04

Tinhorn,
A-zoom makes dry fire ammo for the 22lr,but if memory serves me correctly,I remember some time back,on this forum,one member came up with a very economical "snap cap" for the 22lr.

Darned if I cannot remember the correct name for it but it is available at any hardware store. Made of plastic and fills a drilled hole in sheet rock so a screw can hold.

I am sure that some member here will come up with the correct name for the item.

Top Dog

OV-1D · April-27-22 05:04

Plastic wall anchors is what it is your looking for . If you want a bang with your firing they have those 22 cal blank shots for nail driving guns . They do produce particles of debris so point in a safe manner and direction, you have to clean the gun afterwards . "CAUTION" DO NOT PRETEND TO SHOOT YOURSELF BECAUSE YOU WILL HURT YOURSELF . All blanks produce residue of some type .

top dog · April-30-22 10:04

OV-1D,
Someone should have told that to Alex Baldwin. Oooops,he was not using blanks and was told the gun was empty!!!

Top Dog

tinhorn · April-30-22 15:04

I usually dry fire while watching TV. The missus told me to stop firing those nail-driving blanks because of the noise, and it was filling the living room with smoke. I did find the drywall anchor info:

QuoteSmall dry wall anchors. They are #4-6 x 7/8 inch. The small yellow ones.
For .22 Win Mag I tried #8-10x1" anchors.

I had copied it into Notepad and don't recall who the author was.

I've bought a bunch of .22 snap caps. They're aluminum and are beat to death after one evening of dry fire practice. I also tried the patch idea but that didn't work well, either. I think my best bet is to keep using spent .22 shells.

Apologies to Rimfire for highjacking his thread. Please, sir, treat us to a full size version of your avatar. I can't be the only one who appreciates gorgeous cars as much gorgeous revolvers.

bearcatter · April-30-22 17:04

Pachmayr makes orange polymer snap caps, if you want something fancier than wall anchors. 2 dozen for $13.

https://www.lymanproducts.com/brands/a-zoom/rugged-22-rimfire-snap-caps

This manufacturer link shows not in stock, but many places sell them. My local LGS for one.

grayelky · April-30-22 19:04

At one time, NAA said it was ok to dry fire with the cylinder out. The wall anchors are the cheapest, 100 for a coup,e of bucks. I have sent a number of guns back for my customers, and each one comes back like new.

heyjoe · May-01-22 09:05

Quote from: tinhorn on April-30-22 15:04

Apologies to Rimfire for highjacking his thread. Please, sir, treat us to a full size version of your avatar. I can't be the only one who appreciates gorgeous cars as much gorgeous revolvers.

no apologies ever needed here for thread drift....its as conversation not rigid controlled topics here

top dog · May-01-22 15:05

Hey Joe,
It is like a camp fire. Good conversation with nice folks.

Always nice and pleasant.

Top Dog

copfish · May-03-22 08:05

Not had to avail myself to Customer Service, but my Ranger 2 the cylinder rises up occasionally when ejecting cases. Also love the idea of serial number on the cylinders!

top dog · May-26-22 15:05

I just got back my 22lr Mini from NAA yesterday. I was about three weeks time from when I sent it in.

They did a superb job,from what I can tell they pretty much replaced all the internal parts and hammer and gave the piece a nice polish as well.

I am totally satisfied with their service.

Top Dog

tinhorn · May-26-22 19:05

Quote from: copfish on May-03-22 08:05
Also love the idea of serial number on the cylinders!

It was Ruger's idea. My mistake was having the SN go from the outside to the inside. Future engraving will go from inside to out so that I can look at an installed cylinder and see if the SN ends in M for Magnum.

tinhorn · June-10-22 19:06

AARRGGHHHH!!! Waited a month for NAA to replace a broken hand in a new Earl. So tonight I'm comparing the hammer and trigger pulls on the new Earl to a 2009 version I bought from a new friend here, and Yup, the newly replaced hand drops right into my lap. AGAIN. The little pin broke off AGAIN. I haven't even got this piece of junk to the range yet!

Scary to think that I'd actually considered these little toys as serious defense against dangerous critters. Gonna keep a couple as wallhangers and unload the rest to bankroll some real revolvers. Very disappointed--these little guns have SO much potential.

jeff30339 · June-10-22 22:06

The service NAA offers is second to none!

Jeff

Uncle_Lee · June-11-22 04:06

Quote from: tinhorn on June-10-22 19:06
AARRGGHHHH!!! Waited a month for NAA to replace a broken hand in a new Earl. So tonight I'm comparing the hammer and trigger pulls on the new Earl to a 2009 version I bought from a new friend here, and Yup, the newly replaced hand drops right into my lap. AGAIN. The little pin broke off AGAIN. I haven't even got this piece of junk to the range yet!

Scary to think that I'd actually considered these little toys as serious defense against dangerous critters. Gonna keep a couple as wallhangers and unload the rest to bankroll some real revolvers. Very disappointed--these little guns have SO much potential.

That is why I always carry 2 or 3.

heyjoe · June-11-22 08:06

Quote from: tinhorn on June-10-22 19:06
AARRGGHHHH!!! Waited a month for NAA to replace a broken hand in a new Earl. So tonight I'm comparing the hammer and trigger pulls on the new Earl to a 2009 version I bought from a new friend here, and Yup, the newly replaced hand drops right into my lap. AGAIN. The little pin broke off AGAIN. I haven't even got this piece of junk to the range yet!

Scary to think that I'd actually considered these little toys as serious defense against dangerous critters. Gonna keep a couple as wallhangers and unload the rest to bankroll some real revolvers. Very disappointed--these little guns have SO much potential.

this is why i havent bought a new gun since july 2018

bearcatter · June-11-22 08:06

My last new was my second Guardian in 2019, had a slide flaw due to a vendor, NAA replaced gun. First one in 2018 was fine.
Now after Covid, labor shortages and supply issues, that's bound to affect production quality.
I trust my 40 year old surplus pistols more than new, if I ever make it to the range!

tinhorn · June-11-22 09:06

Quote from: uncle_lee on June-11-22 04:06
That is why I always carry 2 or 3.

*click* *click*

?Wait a second, Mr. Foaming-at-the-Mouth Coyote. My gun broke. Let me try this other one.?

*click* *sproing!*

?Dang, this one broke, too. Hold still?I have a Hogleg in reserve that I can use to club you with.?

Seems difficult to pull that off without looking like Barney Fife.

OV-1D · June-11-22 10:06

Lets leave Barney out of it please . Ha ,Ha .

P.S. bring dog biscuits with you next time , they will wait then .

bearcatter · June-11-22 10:06

Let's not forget Gomer knocking a shotgun off the jail roof.