Crooked Crown

[1943]

Has anybody actually talked to engineering after this soapbox came out (If I missed a response sorry) and what was going to be the result.  Just curious before I call them.  Thanks  Dave 






NA February 2014 Soapbox
Like me, there are many at the NAA factory who read almost every post almost every day. The unvarnished feedback we get from the community that regularly participates of our Message Board is invaluable and, while we directly respond to very few of the posts, you can feel certain that we hear you and that your feedback strongly influences many of the decisions we make (I directly respond to every email which is sent directly to me at [email protected]).

We have noticed with dismay the return of a thread which discusses "crooked barrels" or more accurately crooked crowns, the effect of which is to substantially degrade the accuracy of the gun. It is unarguable that some of our processes were executed unskillfully and that there are too many examples of pieces that were not caught at our quality control stage; while we shoot every gun to test functionality, this is not done at a range and/or at a target. The processes have changed and, with your help, we say with confidence we have resolved this issue.

While we caution our customers to temper their expectations to be consistent with the barrel length of the gun, it would be a mistake to think that we are entirely unconcerned with accuracy. It is our job and our commitment to make our guns the best they can be. To that end, the engineering team has asked me to post the following message:

A message from NAA Engineering,

     It has come to our attention that there has been product delivered to some of our customers that do not meet your expectations, particularly concerning muzzle ends and barrel crowns; to this we say that we are truly sorry for not living up to the reputation and quality of this brand.
     Contrary to what may have been shared previously by one of our staff, quality is and remains our highest priority, including accuracy. Accuracy comes as a function of quality workmanship and we believe that it is an important attribute of every firearm. We will never claim NAA Minis to be match grade target pistols but we will strive to do our part in assuring that the bullet hits where it is aimed.
     To those who have shared pictures and opinions on this message board, that quality is unacceptable and corrective action has been put in place to make sure that it doesn't happen again. Again, we are sorry for not meeting your expectations and we would like the opportunity to regain your confidence, please contact customer service at (801) 374-9990 and we will make it right.

[RogueTS1]

I have not done so yet. Been a bit busy with another project and have just not gotten around to calling yet. I am hoping NAA will send a label so I can easily send my two back and get the muzzles squared without the UPS headache.

[grayelky]

While I do not speak for NAA, I strongly suspect if you contact customer service and explain the problem, they will take care of it. It will only cost you the time to make a free phone call, and, you will likely get to talk to Jessica, who happens to be the best customer service manager in the industry!

[Goatpacker]

I agree Grayelky!!! I feel that they will be working very hard to help those that have the issue. And they will correct the problem for future production. I think that we will start seeing these little guns producing a level of accuracy that has not been there on a consistent basis in the past. All a huge plus for us as customers and for the company as well.

[Kevin55]

The soapbox comment is due the the thread recently started here.  Also, there is a thread on home fixes. 

Start here.  The other thread is linked in this one.
http://naaminis.com/smf/index.php?topic=4484.0

The end of my barrel is slightly imperfect.  Very slight.  Some of the examples in the thread are WTF level.  NAA is appropriately responding.  I've had a glock and KelTec make trips to the factory.  Not the end othe the world.

[RogueTS1]

Going to UPS with a pre-paid stickered and address labeled package is not painful but having to go without it is somewhat of a pain.